NEXT-GEN APPROACH TO IT RESOURCING PART II: 7 PITFALLS OF IT RESOURCING (AND HOW TO AVOID THEM)
Last week we shared Part I of our mini-series on A Next-Generation Approach to IT Resourcing, where we explored the common business challenge of lack of capacity and capabilities that IT departments are faced with today.
In Part II we identify potential pitfalls and constraints of traditional approaches to IT resourcing and provide suggestions on how to minimise and avoid them.
To recap, if you need to look outside your in-house team for extra capabilities or capacity, typically your choices would be:
All of these options come with potential downsides, such as cost, compromise, and lack of independent advice. However, with the right choice of IT services partner, you can mitigate these risks, whilst realising the full benefits of this approach.
Challenge: Time lag before full productivity is achieved:
The time to mobilise and achieve full productivity is constrained with traditional options, such as agencies and contractors - when bringing in outside assistance, there is a time lag before they are up to speed as they are not usually focused on the long-term relationship or the business priorities outside their given engagement.
Establishing a consistent relationship with an IT services partner will allow them to invest in understanding your business environment, processes and culture, enabling the quickest route to full productivity.
Challenge: Valuable IP typically leaves with the supplier:
In a large majority of instances, valuable local knowledge and Intellectual Property is lost, as it leaves with the supplier after an assignment is completed. We would encourage you to work with an IT services partner who takes responsibility for retention of IP and its communication for use on the next assignment, as well as a partner who will ensure consistency of personnel throughout and across engagements, where possible. You should also request full documentation to ensure valuable IP is captured within the business.
Challenge: Lack of independent advice
With so many service providers and technology companies promoting their preferred portfolios and services, truly impartial advice is near-impossible to come by, and often bundled within support and managed services packages that are inappropriate for what you really need.
Find an IT services partner, where 100% of revenue comes from services, not technology – they won’t be burdened by product targets or vendor pressures and will ensure objectivity, allowing for truly independent expertise that you can depend on.
Challenge: Finite skill sets
If you are employing contractors, they will have a finite set of skills – so if you find that you require a different skill set to complete the project, you often have to source additional people to fill these gaps. If you choose an IT services partner who has access to a full range of IT professional, operational and technical delivery skills, this will ensure you are not disappointed later on when something comes up unexpectedly.
Challenge: Time & cost of managing the supplier relationship:
With a traditional approach, you can typically find yourself spending a large portion of your time managing the contractor or supplier and carrying out administrative tasks around the engagement. However, by investing in the right partner, they in turn will invest in you, taking away this burden, as they will manage the relationship for you.
Challenge: Loss of control:
When engaging an IT services partner, there is the potential to lose an element of control...you can become overly dependent on your suppliers and this can become an area of risk. The correct IT services partner should focus on your priorities, objectives and team, with a focus on ensuring you do not lose control.
Challenge: Non-standard engagements are difficult to make cost-effective:
When your requirement doesn’t fit into a typical five days per week engagement, it's often difficult to make this cost effective for all concerned. A next-generation approach to IT resourcing should offer a high degree of flexibility in its commercial models, in line with developing and maturing IT delivery models such as Cloud – this will allow for a tailored solution to suit your exact requirements and provide maximum cost effectiveness.
These are the seven big challenges that we see repeatedly but that can be minimised or completely avoided when working with the right partner.
Next week we identify the main benefits that you could and SHOULD be benefiting from in your IT resourcing relationships.
Find out more about next-generation IT resourcing.
Download our Quick Reference Factsheet: 7 Pitfalls of Traditional IT Resourcing to find out how to: