November 2015

Last week we shared Part II of our mini-series on A Next-Generation Approach to IT Resourcing, where we highlighted the common pitfalls and constraints of traditional approaches to IT resourcing and provided suggestions on how to minimise and avoid them.

In Part III we show you how to gain the maximum benefit/value from your IT services partner when using external resources to enhance your team.

To recap, if you need to look outside your in-house team for extra capabilities or capacity, typically your choices would be:

All of these options come with potential downsides, such as cost, compromise, and lack of independent advice. Having seen the pitfalls of external resourcing arrangements, you could be asking yourself if it’s worth it! But don’t be hasty – with a next-generation approach to IT resourcing you can expect to realise a wealth of benefits.

Gain access to a broad range of in-depth, specialist skills
Your return on investment is so much greater when you work with the right IT services partner. Instead of the finite knowledge of one or a handful of people, you benefit from the collective experience of a team of IT professionals. Look out for a partner who matches individuals with the appropriate industry experience, training and certifications, to your requirements, and that have a large, quality pool of people to call on.

Access truly independent expertise you can depend on
As we discussed in Part II when highlighting potential pitfalls, to really benefit from this approach, you must find a truly independent partner who will be able to provide you with unbiased expertise. So many providers promote preferred portfolios, or are burdened by product targets and vendor pressures. Ensure your IT services partner is 100% independent to guarantee objectivity in their advice.

Pre-empt challenges and reduce risk
Even the most mature technology teams struggle to master all of the technologies they are expected to be fluent in navigating. Keeping up with vast areas of technology required to run business as usual and IT projects is expensive and time consuming. The right IT services partner will keep up with industry best practices and this kind of knowledge and experience dramatically reduces your risk of implementing a costly wrong decision. An experienced IT partner will also be able use their knowledge to help you mitigate risks, by pre-empting challenges before they arise.

Improve productivity of in-house resource & free up for other purposes
Engaging external resources for specific roles, tasks or projects allows your team to focus on their core competencies, while your IT services partner focuses on the areas you need, to fill the gaps! This not only frees up your in-house team to focus on what they are targeted on, but it also gives you control back on the choice of their focus, rather than being forced by lack of available capabilities/capacity.

Enhance internal capacity not otherwise available
When considering IT resourcing options that require you to look outside of your in-house team, there are a number of aspects that will play an important part in your decision-making process. Minimising your management time, which is undoubtedly stretched, is a must. You need to know that you have someone who can act in your best interests, without you having to be there all the time. Getting up to speed and hitting the ground as quickly as possible is also key. Time is money and demands placed upon organisations to deliver require quick assimilation.

Most important of all is the 'worry factor' - you need to know that you have trust in the partners you work with, to enable you to get on without that nagging doubt or concern. Choosing the right partner who can REALLY demonstrate this should be at the top of your list.

Truly manage costs
When you work with the right IT services partner, you can reduce and control a variety of costs through time saved with on-boarding, continuity of personnel, mitigating traditional loss of IP, and reduction in the time spent in managing the supplier relationship.

A next-generation IT services partner will also offer flexible commercial models to maximise the value for money provided and ensure you are only paying for what you really need. The right choice of commercials for your business will make it easier to adapt to changing business conditions or unplanned eventualities, and can even help to keep the IT budget more stable and predictable.

There are many other potential benefits specific to each company circumstance, but the key to realising them is to ensure you choose the right partner for your IT resourcing needs.

Next week, in the final part to our mini-series, we highlight key components for a next-generation approach to IT resourcing and how to choose the correct IT services partner.

Find out more about next-generation IT resourcing.

Download our Quick Reference Factsheet: 6 Benefits of Next-Gen IT Resourcing, to find out how to:


Links to the full mini-series:
Part I: Resourcing still major concern for IT professionals
Part II: 7 Pitfalls of Traditional It Resourcing
Part IV: Key Attributes of a Next-Gen IT Services Partner

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