Once the network is deployed and operational, it is generally then handed over to a support function. Whether our customers choose to off-source certain elements of the more mundane issues in this environment, or look for on-site Level 1, 2 and 3 support analysts, Bio can offer a tailor made service that draws on the experience of the world’s leading businesses, using our complementary in-sourcing advisory and delivery service to ensure that our clients get the optimum service/performance/price for their deployed network.

In the financial sector voice and trading systems play a critical role. Bio associates have detailed experience in operating large trading floor environments, ensuring maximum up-time whilst minimising costs. We have proven track record at service “right-sizing”, consolidation of key skills and cross training to reduce head count whilst improving service. Bio has a proven methodology and the ability to deliver established teams to meet specific requirements.

A few of Bio associates’ achievements:
-    Major investment bank's network operations management centre
-    Global network operations centre management
-    International car manufacturer operational recovery
-    Major UK supermarket chain network support transition
-    Operational support for big 4 consultancy
-    Network performance troubleshooting for multiple UK solicitors
-    UK credit card security managed service
-    Continuous operational improvement & proactive service delivery
-    24x7, 2-hour response 2-hour fix for multi-site mission critical network
-    Global Network Operations Centre management