BUSINESS-TO-CONSUMER & RETAIL - MANAGING IT AND SERVICE DELIVERY IN A HIGHLY CHALLENGING ENVIRONMENT

OVERVIEW

Today’s consumers have come to expect “always open” availability through whichever channel is convenient to them at that moment – be that in store, on their mobile, on your website, or through your call centre. In this highly competitive, constantly changing, multichannel environment, a consistent customer experience is key.

We understand the IT and service challenges you and your business face in today’s retail & B2C marketplace. Bio offers a range of next-generation services to enable you to keep up with the pace of change, helping to drive through projects and programmes to achieve your business and IT goals. Bio has a depth of knowledge and experience in the business-to-consumer and retail sectors, specialising in transformation and change, be that supporting initiatives in ‘running the business’ or ‘changing the business’.

“Bio has played a huge role in helping us to bridge the gap between where we were and where we wanted to be. They helped us to transform our IT system, ensuring our platform is now as high-performing as a company such as Harrods requires.”

Jonathan Manley, IT Director, Harrods

Read the full case reference.

ARE YOU FACED WITH THESE CHALLENGES?



HOW BIO CAN HELP YOU ADDRESS THE BUSINESS TO CONSUMER CHALLENGES

Underlying the broader challenges of the retail and B2C industries, there are a number of functional elements in particular that Bio are helping our customers with, underpinned by our project augmentation services. These areas of focus tackle the wider industry issues, whilst also delivering on specific concerns of the individual customer. Three key areas of focus include:

  1. Efficiently managing scale: Providing a packaged capability to not only save customer time and cost, but also to provide a scaleable and repeatable template for future use.
  2. Delivering and integrating multi-channel: Helping customers identify and understand operational practices and service design, to operate business as usual but also to facilitate and drive transformation and change.
  3. Helping to manage the peaks and troughs of IT & business demand: With the pressures placed upon B2C and retail, Bio can enhance capabilities and capacity in areas such as project governance or emphasis on certain project goals.


Take a look below at a selection of customers that we have assisted with these challeneges - please contact us for full customer examples:

The world's most famous department store

Multinational beverage and brewing company

Rapidly growing retail manufacturer

Leading UK warranty provider for domestic appliances

The UK's leading multi-platform content provider

Multinational car manufacturer and retailer

Well-known British bookmaker

Leading global provider of risk management and insurance services

Bio are experts in Service Integration and Management and have developed a range of services to facilitate transformation and change, whilst supporting your critical ‘business as usual’ functions – assisting you in not only changing your business, but also in running your business.

For a full overview of our entire services portfolio, please visit What we do.

WHAT OUR CLIENTS SAY

“As well as improving our existing processes, at the same time Bio helped us to deliver a better performing system across the company.”

Jonathan Manley, IT Director, Harrods

Read the full case reference.

WHY CHOOSE BIO?


Read more about why our clients choose Bio on the Why Bio? page.

Get in touch to see how we can help

0845 003 9092
hello@bio.uk.com
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