BIO SERVICE GUARDIAN
Service Guardian is the heart of Bio's client-centric services approach. It not only defines the services we offer, but also how they are provided and managed within each client. With Service Guardian, clients can leverage Bio's huge skills portfolio within a pre-agreed delivery and commercial model, not only accelerating deployment and reducing client management burden, but also ensuring long-term continuity, flexibility and control.
Service Guardian provides a service management layer, ensuring the services are relevant, performant and accountable. This service layer also ensures the continuity of client knowledge and intellectual property across all the skills and resources that may be deployed.
In short, Service Guardian provides the small but essential layer of governance required to allow Bio to become a natural extension of your team, helping you drive performance, whilst retaining control.
Bio enable us to have an exemplary pool of flexible and scalable talent at our disposal that we can draw on in an incredibly convenient way.
We can flex up or down as our requirements change and we are not committed to a traditional contract or term - we are committed to Bio!
Head of Infrastructure Delivery, Press Association
WHAT IS SERVICE GUARDIAN?
Service Guardian is the suite of Bio IT Augmentation Services provided to Bio clients. It covers three core elements:
- A highly personalised service management layer that ensures a smooth and low client overhead interlock, for all services provided under the Service Guardian agreement
- A Service Guardian commercial package that combines Service Augmentation types, Augmentation Competencies and the Augmentation Delivery method into a customer-aligned Service Agreement.
- The full Bio service portfolio, covering all available Augmentation Services, Competencies and Delivery options available to Bio clients.
WHAT ARE THE BENEFITS?
- Bio becomes an easily-accessible natural extension to your team and ways of working
- Provides a multi-skilled, services based approach to augment your internal capability and capacity
- Only pay for the skills you need when you use them
- Overcomes the overheads, risks and lack of continuity associated with hiring contract staff
- Consolidates multiple needs into one flexible commercial arrangement
- Service granularity, transparency and reporting ensures you retain technical, operational and commercial control
"YOUR SERVICE, AUGMENTED BY BIO"