Last Updated on 15th January 2021


In this Privacy Policy, references to ‘Bio’ 'we' and 'us' mean Bio Trading Limited; company registration number 3812170; registered office Capital Building, Tyndall Street, Cardiff CF10 4AZ.

This privacy statement (together with any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Bio will process your personal data, in the pursuit of our legitimate business interests (for example, providing services to our Customers and compliance with a contract), in compliance with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) (the “Regulation”), where applicable, the UK Data Protection Act (DPA) 2018, and the UK GDPR.


We may collect and manage the following data about you:

  1. Information you give us. You may give us information about you by filling in forms on our web site, by corresponding with us by phone, e-mail or otherwise, or by placing contractual business with us. The information you give us may include your name, address, e-mail address, phone number and details relevant to your specific interaction.
  2. Information we may receive about you. Third party companies with which you have a contractual relationship may provide your personal contact information to allow us to deliver services on their behalf.
  3. Information we collect about you. When you visit any of our websites or portals, we may automatically collect the following information:
    1. technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
    2. information about your visit, including the full Uniform Resource Locators (URL) you visited; products and services you viewed or searched for; length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
    3. cookies. Cookies are small text files that are saved on your computer (if you allow them) which allow us to recognise you, your preferences and how you use this website. This saves you from re-entering information when you return to the site. This data is collected by cookies from your navigation around the site. A complete guide to our Cookie Policy can be found here.
    4. Your preferences and use of email updates, recorded by both website interaction and emails we send you (if you have provided us with your email address). If you wish to receive communications from us, please tick the 'Yes' box when entering your personal details on the relevant form. You may unsubscribe at a later date, if you wish – see 'Your rights' section below.


We use information held about you in the following ways:

  1. Information you give us and information we may receive about you. We will use this information:
    1. to respond to any enquiries you make regarding further details on our services or requesting any marketing literature.
    2. to respond to any enquiries you make, or to engage with you, with regard to your employment or potential employment with Bio, or with regard to you providing or potentially providing services to Bio.
    3. to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us in regard of Bio’s legitimate business operations;
    4. to carry out our regulatory obligations;
    5. to provide you with information about other existing and new services we offer that we feel may be of interest to you;
    6. to notify you about changes to our services; and
    7. to ensure that content from our web site is presented in the most effective manner for you and for your computer.
  2. Information we collect about you. We will use this information:
    1. to administer our web site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    2. to improve our web site to ensure that content is presented in the most effective manner for you and for your computer;
    3. as part of our efforts to keep our web site safe and secure;
    4. to make suggestions and recommendations to you and other users of our web site about services that may interest you or them.


We may share your information with selected third parties where it is in the pursuit of our legitimate business interests, including:

  1. Employees and service partners of Bio, in order to provide or receive services to/from you or our customers or partners.
  2. Analytics and search engine providers that assist us in the improvement and optimisation of our web site;

We may also disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect the rights, property, or safety of Bio or our employees and to protect the rights and freedoms of other data subjects.


Bio makes use of Cloud based IT systems and storage. Bio also makes use of external partners for the provision of certain business services, for example HR administration, legal and accounting services. The data that we collect from you may as a result be transferred to, and stored at, a destination outside the UK. This may also include a destination outside the European Economic Area (“EEA”) where it may be processed by staff operating outside the EEA who work on our behalf.

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy statement and relevant UK legislation.

Once we have received your information, we will use strict procedures and security features to manage and protect your information in accordance with our Data Protection Policy and associated policies and procedures.

Bio expects that its external suppliers will have their own data retention policies and will apply these to personal data held by them. Bio reserves the right to audit its suppliers in this respect.


Your Information will be stored by Bio or applicable third parties for only as long as it is needed, or as required under statute.

Bio uses a variety of methods to delete personal data including but not limited to manual deletion, system scripts, incineration or recycling/shredding/disposal of paper documents, and disposal of old/faulty company devices via certified IT Asset Disposal providers. Disposal of personal information and IT assets is governed in accordance with Bio’s Data Destruction Policy.

Bio’s nominated GDPR Owner will instruct process and data owners annually to review the personal data they are responsible for and to delete/dispose of it in line with the Bio Data Protection Policy and Data Destruction Policy. Compliance with these policies is subject to internal and external audit.


  1. Right to rectification - It is your right to have updates applied to your personal information by emailing precise details of your request to
  2. Right to object to processing - It is your right to change your mind and to stop receiving future marketing communications. To do this, simply email with “Unsubscribe” in the subject line, confirming which channels you wish to unsubscribe from (email, telephone, post, ALL). We will then suppress your data from our direct marketing.
  3. Right of erasure - Under certain circumstances, it is your right to have personal information deleted - for example if the data was collected for a purpose that is no longer necessary, or if we relied on your consent as the lawful basis for holding your data and you withdraw this consent. This is also called “right to be forgotten”. If you wish to exercise this right, you can request to do so by emailing your precise requirements to
  4. Right of access - It is your right to see a copy of the information that we hold about you, simply email with your request. This is also called a Data Subject Access Request.
  5. Right to Restrict Processing - Under certain circumstances, it is your right to restrict the processing of your personal information, where you have a particular reason for wanting such a restriction. If you wish to exercise this right, you can request to do so by emailing your precise requirements to
  6. Right to Data Portability - you have the right to request a copy of the personal data that you have provided to us in a structured, commonly used and machine readable format. You also have the right to request that we provide a copy of such data directly to another data controller on your behalf. If you wish to exercise this right, you can request to do so by emailing your precise requirements to

In the event that you contact us to make any of the above requests, we will respond to you without undue delay, and in any event within 28 calendar days.

Under most circumstances, we will not charge a fee for responding to your request. If a fee may be applicable, we will notify you of this and set out the reasons.


All Bio websites and portals are covered by this Privacy Statement and Bio’s Data Protection Policy and other associated policies. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.


Any changes we may make to this privacy statement in the future will be posted on this page. Please check back frequently to see any updates or changes to this privacy statement


Questions, comments and requests regarding this privacy statement are welcomed and may be sent to, or addressed to Bio Trading Limited; Capital Building, Tyndall Street, Cardiff CF10 4AZ.


If you have any concerns about our use of your personal information, you can make a complaint to us at

You can also complain to the ICO if you are unhappy with how we have used your data or responded to your query.

The ICO can be contacted at:

Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113
ICO website:

Bio are registered with the ICO as follows:
Organisation Name: Bio Trading Limited
Reference number: Z2450164

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